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How do I order a diploma frame and how does the process work? |
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Go to “Choose your school”, pick your frame style, moulding style, and mat color. Once done, just click the order button and follow the easy instructions. Or, you may email us at customercare@eliteframes.com, or call us at 1-360-247-7300 with any questions. There is no need to send us your diploma. Once you receive your customized diploma frame, installation of your diploma is fast and easy. No tools are necessary. |
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Do I have to mail my diploma to Elite Frames? Who puts it in the frame? |
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Do not send us your diploma. Installation instructions are enclosed with the frame. The diploma is easily placed within the frame with no tools needed. We even provide the small adhesive mounting tabs (designed specificly for hinging documents) for you to mount your diploma. |
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Can I get a matching frame for another diploma or certificate I received from another school? |
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Yes, email us at customercare@eliteframes.com, or call us at 1-360-247-7300 for details. |
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How long before I get my frame? |
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Standard lead-time is 1-2 weeks from receipt of your order plus shipping time. |
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How are your frames different from competition? |
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Elite Frames is one of the few companies who is willing to work directly with you to design your perfect frame. Because we are not a diploma frame assembly line type of establishment, the quality of our frames simply are better than anyone elses that we have seen so far. We double mat all of our frames and our medallions are not just options, they are standard on all of our school specific frames. Our signature highly detailed, typically 3-demensional medallions are plated in various metal finishes including our signature 24kt. gold plating. Although there are others who are incorporating medallions into their frames, most are pretty basic in appearance. For our select university accounts, our nameplates and our unique mat board designs sets us aprt from all others. Our ability to offer over 300 lithograph prints of prominent University images is also a distinguishing factor. There are some unscrupulous document frame manufacturers who in the name of saving money do not use conservation materials, i.e. acid free mat board for their frames. Elite Frames believes in making sure that you can confidently display your valuable documents for decades to come and not have to worry about the materials used to display your document will cause harm to it. |
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What features are included in a standard frame? |
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Double archival mat and backboard. Frame and matting color of your choice, standard glass (with option to upgrade to conservation grade glass), and the necessary hanging hardware, and backing board dust cover applied to your frame. For some select schools - Medallions and nameplates are available (these items are optional). |
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Can I purchase a different frame style and mat? |
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Yes, you can by going to the “build your frame” section, choose your mat color and frame moulding choices. Or, email us at customercare@eliteframes.com, or call us at 1-360-247-7300 to place your order. In store purchases are limited to those mat colors stocked by the store. |
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Which size diploma frame do most customers prefer? |
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Our single diploma frame is most popular. Actual frame size is a function of the diploma size itself, which is determined by the school or organization. However, optional choices such as tassel holder opening, double opening, addition of lithographs (select schools), or additional openings for graduation announcements is available. |
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What type of wood are the frames made out of? |
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Most of our frames are made from Ramon (hardwood) wood - a fast growing tropical species. This wood is often used in the picture framing industry because of its strait grain, lack of knots or other imperfections, typically has impressive graining, mills very well and takes stain nicely. The natural color of the wood has a mild blond appearance. Once the stain, (i.e. our Cherry or Amber colored stain) is added with the oil-based lacquer or matt finish stain, the elegance of the wood really shines through. All wood used in production of our frames are farm grown - not from the rain forest. We pride ourselves in helping preserve our rain forests. |
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Which are your best selling frame moulding style? |
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Style choice is an individual choice, go with what you like best. Historically, our Elite Cherry and Traditional Mahogany and Elite Ebony frame choices are the most popular. |
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What kind of matting is used in your frames? |
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Elite Frames only uses "archival" quality matting and backing boards which meets or exceeds the Library of Congress standards for museum framing. Our archival matting is both 100% acid (PH neutral) and lignin free - assuring your achievement lasts a lifetime. The matting is also highly fade resistant to withstand ultraviolet light. |
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What kind of glass is used? |
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Elite Frames generally use standard picture frame glass for all frames. UV (ultraviolet) and Non-Glare glass is available for an additional fee. Fee is determined by size if frame. Email or call for specific charge. |
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How will my frame be shipped |
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We use FedEx ground to ship your frame any where in the 48 contiguous States with the exception of shipping to P.O. Boxes and APO addresses. Shipping to a P.O. Box, an APO address or overseas shipping is available for an additional charge. Please call for quote. Next day, 2nd Day, 3 day select and international shipping are available and additional shipping charges will apply. |
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What do I do if I receive my frame damaged? |
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Although all frames are packaged to meet or exceed the FedEx standards. In the unlikely event that shipping damage occures, all damaged claims must be reported to Elite Frames within 3 business days. Please call (do not email) 1-360-247-7300 to report any claims. Please keep damaged merchandise in its original packaging and exterior box so the carrier (FedEx) can inspect the damages. Damaged merchandise will be replaced at no cost to the customer as soon as possible. |
